Global Experience

Over 15 years of Call Centre Experience for Global Brands

Robust Operation hours

24/7 Operations covering Worldwide Markets

Languages

Serviceable in 15 different languages to cater to English, Asian, Middle Eastern and European Markets

Award Winning Call Centre

HKACE, HKCCA & APCSC recognized Call Centre

Achievements for Clients

Year-over-year achievement of the “Service Pledge” to our clients

Staff turnover

Average staff turnover at 12%

High Staff Morale

Annual Thematic events to motivate staff morale

People Management

A diverse and multi-cultured call centre with a fun, energetic and inclusive workplace environment

Call for Performance

A strong “result-oriented mindset” set across the board. Our leaders are all Certified Call Centre Professionals

Service Innovator

A “service innovator” mindset that creates value added service to end customer, in persistent search for simpler and more efficient process for customer satisfaction and importantly, to look for added cost efficiency

Trust

Ongoing trust and support from our clients with over 14 years of strong business relationship

Our Key Strategies

Integrated Relationship, People, Performance & Communication

Compliance

PCI Certified and ISO 27001 environment